Frequently Asked Questions

How do I get started?

Browse through our design services. You can add to cart and checkout with the services you are ready to start with or contact us with any questions. If you have a bunch of projects you need designed, give our Instant Quote Calculator a try to see how much your projects would cost.

Can I get a discount?

We have a few discount programs available:

  • Bulk Orders: If you order a bunch of projects from us at once, we provide a bulk discount on your order.
  • Non-Profit Organizations: 15% discount to all non-profit organizations.
  • Print With Us: We offer discounted design services when you print with our sister company at www.blueoceanshores.com
  • Shop: Visit our shop to purchased discounted pre-designs.

How long will it take until I get my project?

Most projects take 1 - 2 business days to complete. This may be extended due to our work queue being more full than usual. If you are on a time crunch, please inquire before booking so we can give you an idea of the turnaround.

How does your design process work?

We get you to fill out a design questionnaire, so that we're both on the same page in terms of what you want for your design. Within 1 - 2 business days, mockups are provided for you to approve and any changes can be made at that time. Once you approve, the files are all yours and ready to use!

How does the website process work?

We get you to fill out a website design questionnaire, so that the custom design we do for you is what you've envisioned. After providing mockups, going through edits and getting approval from you, the next step is development and then we install it on your domain for you. We also provide a website manual, so that you will be able to update your website on your own. More information on our Website services page

What is your hourly rate?

Our hourly rate is $40/hr, but we quote all projects on flat rates because it's easier and budget-friendly for you. If you take a look at our design services page, you will see the flat rate quoted for each project. Our hourly rate only applies if you need small edits to existing designs or website updates.

Do you use any pre-made themes or templates?

Absolutely not! Although we reserve the right to use pre-approved commercial use stock photos in our designs, everything made in our design studio is 100% custom-made from scratch. So you know that you are getting a unique design for you and you alone!

Why are your prices so low/high?

We cater to small and medium-sized businesses and offer reasonable rates for custom, quality work. Some say we're too pricey, some say we're too low . . . this is one battle we know we won't win.

Where are you located?

We’re an online graphic design studio based in Ontario, Canada, but we service businesses and individuals worldwide.

How long have you been designing?

My pink computer mouse has been clicking away since 2004. I have been designing for businesses and individuals worldwide since then.

 

Please read our policies and procedures page for more information.